Refund and Dispute Policy
At Axton Services, we stand behind the quality of our maintenance and repair work.
• Service Satisfaction: If you are unsatisfied with a repair or maintenance task, please contact us within 7 days of service completion. We will work to resolve the issue or provide a partial/full refund based on the scope of the work and the specific dispute.
• Disputes: We aim to resolve all disputes amicably. Customers are encouraged to contact us directly via phone or email before initiating a formal dispute through their payment provider.
Cancellation Policy
We value your time and ours. Please adhere to the following for service appointments:
• Notice Period: Appointments may be cancelled or rescheduled at no cost if notice is given at least 24 hours prior to the scheduled start time.
• Late Cancellations: Cancellations made less than 24 hours in advance may be subject to a cancellation fee of [Insert Amount, e.g., $50 or 20% of the estimate].
• No-Shows: If our technician arrives at the scheduled time and cannot gain access to the property, a service call fee will apply.
Return Policy and Process
• Services: As a general maintenance and repair business, we primarily provide labor. Labor charges are non-returnable once the service has been performed.
• Parts and Materials: If we supply physical parts for a repair (e.g., a new water heater or hardware), the return of those items is subject to the original manufacturer’s warranty. If a part is defective, we will handle the return/replacement process as part of our service guarantee.
Legal or Export Restrictions
• Service Area: Axton Services currently operates exclusively within the state of California. We do not offer services or ship goods outside of the United States.
• Compliance: All repairs and maintenance are performed in accordance with local building codes and safety regulations in Manhattan Beach and surrounding Southern California municipalities.
Terms and Conditions of Promotions
• Validity: Any promotional offers or discounts must be mentioned at the time of booking.
• Exclusions: Promotions cannot be combined with other offers unless explicitly stated. Discounts typically apply to labor costs only and do not cover the cost of replacement parts or third-party materials.
• Expiration: All promotional codes or seasonal offers have a set expiration date, after which the standard service rates will apply.